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Contact Information

NM 61 ST, Ruhengeri, Musanze, Rwanda.

(+250) 784 513 435‬

info@virungaecotours.com

P.o. Box: 157 Musanze-Rwanda

Monday-Friday: 9am - 6pm EST

Our Support Hours

Customer Support: 24/7

Live Chat: 9am - 6pm EST

Average Response Time: 2 hours

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Frequently Asked Questions

How quickly will you respond to my inquiry?
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling our customer support line for immediate assistance.
Can I schedule a meeting with your team?
Absolutely! You can request a meeting through our contact form or by calling our office. We offer both in-person and virtual meetings depending on your preference and location.
Do you offer support on weekends?
Yes, our customer support team is available 24/7, including weekends. However, our main office and administrative staff are available Monday through Friday from 9am to 5pm EST.
How can I submit a complaint or feedback?
You can submit complaints or feedback through our contact form, by email, or by phone. All feedback is reviewed by our customer experience team and we strive to address any concerns promptly.

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